Shipping policy

SHIPPING POLICY

Shattered Scar Apparel products are made to order. Please allow time for your order to be produced before it ships.

PRODUCTION & PROCESSING

Because our products are produced on demand, processing times may vary. Once your order has entered production, changes or cancellations may not be possible.

SHIPPING RATES

Shipping costs are calculated and displayed at checkout based on your order and delivery destination. You will have an opportunity to review the shipping charge before completing your purchase.

ESTIMATED DELIVERY

Delivery times shown during checkout are estimates and may vary depending on destination, carrier conditions, holidays, weather, customs, or other circumstances outside our control.

TRACKING

When tracking information is available, it will be provided after your order ships. Please allow time for tracking information to update after receiving your shipping confirmation.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Please review your information carefully before submitting your order. If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once production or shipping has begun.

LOST, DAMAGED, OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us through our Contact page with your order number and clear photos of the issue so we can review it.

INTERNATIONAL ORDERS

International delivery times may be longer. Depending on the destination, customers may be responsible for applicable customs duties, taxes, or import fees imposed by their country.

Questions regarding an order or shipping can be submitted through our Contact page.